For two years here in Australia my wife and I have been increasingly frustrated in our attempts to fit our (now 14 yr old) son’s wide (EEE) feet with a pair of hockey skates that don’t cripple him.

Please don’t misunderstand me, our local rink guys are fabulous and tried their utmost, but in Australia we do not have anywhere near as extensive a selection of skates as North America, nor the specialist equipment to “bend non-fitting skates to our will”. We had ried a U.S. internet company and based on their advice, purchased skates which “gee, what a surprise” did not fit and continued to cause our son severe pain.

While doing some research, I stumbled across the Pro-Skate website. Wow – my tortured mind was now locked in a battle between its hopeful half and its cynical half. I looked at the Pro-Skate site which makes some huge promises and big statements and is from an Australian perspective a looooong way away.

OK, my last throw of the dice. If this does not work, we forget skating and I encourage my son to take up a barefoot sport where wide is beneficial – bare foot water skiing perhaps? I was nervous about the entire remote fitting service concept and I was also dwelling in the black pit of jaded skepticism, but when it’s your child (hulking behemoth that he is), you just have to try one more time – don’t you?

I e-mailed Kelly at Pro-skate about a gazillion times before even looking like I would commit to anything. Kelly did not hesitate to respond and was as helpful as possible each time. I phoned from Australia to Canada a few times also and each time my bone head concerns were professionally addressed.

The skates arrived and my goodness, my son can skate and then can skate some more – no more pain!!! Pro-skate really know their stuff and have got my son skating again. For that I am very grateful. Skating is something my two boys and I can do together (though they are significantly better than me) and to have that back again is fantastic.

I can’t commend Pro-Skate’s genuine helpfulness, patience and professionalism highly enough.


Simon Markatcheff – NSW, Australia.

To Whom It May Concern:

I believe in and have personally relied on the services available at “Pro Skate” for nearly 18 years. Whether they are assisting me, my family, my friends or one of my players, their attention to detail and pride in what they do is unmatched. I am always confident to recommend their abilities regarding peoples skate or equipment needs. I have spent 30 years coaching minor hockey and working with young people to help develop their hockey skills. It is a great asset and resource to have a relationship with a group of people that consistently display the level of professionalism, expertise, and sincere dedication to customer service that “Pro Skate” does.

Thank you,

Terry Sydor
Head Coach
St. Albert Kal-Tire Slash

Kelly was a tremendous help in finding me the right pair of skates to fit my incredibly narrow feet. He answered my numerous questions in a timely and professional manner. I wouldn't hesitate to recommend his expertise to any fellow hockey player struggling to find the right pair of skates.

"Conducting business across the border with Pro Skate has never been an issue..."

Keith & Patrick

Conducting business across the border with Pro Skate has never been an issue. Pro Skate retains excellent records on the player. Through photographs, and foot tracings, the team at Pro Skate has never let us down in the seven years we've been doing business together.

Raymond E. Dieter
VP Customer Development
INSCI Corp.
Bloomington, MN

Keith,

I've had my skates now for a few weeks and I couldn't be happier! They feel better each time I put them on - I didn't even have to heat-fit them. I'm playing hockey pain free for the first time in my life. Thank you for not giving up on finding the right skate for my foot, I know it was a challenge. I will be a customer of Pro Skate Service for as long as I play hockey and I will certainly recommend your service to anyone I come into contact with that is having trouble finding the right fit.

Thanks again.

Sincerely,
Joe Groat
Detroit, MI